Last updated: 9 November 2026
This policy covers marketing emails sent or authorised by Diggermate Franchising Pty Ltd (ABN 87 619 629 113), including outreach sent for our local franchise locations through our central email tools. We follow the Spam Act 2003 (Cth), and the Unsolicited Electronic Messages Act 2007 (NZ) for emails to New Zealand. Want off the list? No worries: hit unsubscribe in any of our emails.
Who we email
- Customers: we send booking information to people who hire from us. Tips and offers only go out where we have consent.
- Businesses: we email trade, landscaping, construction and utility businesses about equipment hire or Diggermate franchise opportunities. That needs consent too, and the email has to be relevant to the person’s job.
Consent
- Express consent: you clearly agreed to hear from us, for example by ticking a box or signing up.
- Inferred consent: this depends on the circumstances, such as a current customer relationship. A work email that’s published publicly only counts if it was published with the owner’s OK, there’s no “no unsolicited emails” notice with it, and our email relates directly to that person’s role.
Checking that an email address works doesn’t count as consent.
What every marketing email includes
- Who sent it (Diggermate Franchising Pty Ltd) and contact details that stay valid for at least 30 days.
- An unsubscribe option that’s free, works for at least 30 days after we send, and doesn’t need a login or any details beyond your email address.
- Honest sender names and subject lines.
Unsubscribes
We action every unsubscribe within 5 working days. Unsubscribing stops our marketing emails, not just the campaign you got.
Our list rules (from 9 November 2026)
- Lead lists we couldn’t verify won’t be used again.
- Business outreach only goes to verified addresses, and only where the consent rules above are met.
- We don’t use bought, rented or scraped lists, or address-harvesting software.
- Business outreach won’t be sent from diggermate.com.au.
Making a complaint
Got an email you didn’t want? Tell us:
- Email: support@diggermate.com.au
- Phone: 1300 136 895
- Post: Diggermate Franchising Pty Ltd, 563 Teviot Rd, North MacLean QLD 4280
Forwarding the email helps us track it down (include the headers if you can, but you don’t have to). We’ll reply within 3 to 5 working days.
What we do with a complaint
- Stop emailing you: your complaint counts as an unsubscribe, and we action it straight away. We don’t wait for the investigation to finish.
- Investigate: we check where your address came from and whether we had consent.
- Pause the campaign: if we can’t explain the complaint, the campaign stays paused until it’s fixed.
- Fix it: we fix the cause and keep a record of what we found.
Not happy with our response?
You can lodge a complaint with the Australian Communications and Media Authority (ACMA) using its spam complaint form at https://www.acma.gov.au/spam-complaint-form, forward the email to report@submit.spam.acma.gov.au, or call ACMA on 1300 850 115.
What changed in November 2026
On 9 November 2026 we paused all our business email outreach and turned off mailbox warm-up while we reviewed how it was run. Unverified lead lists won’t be reused. We’ll update this page as the work is finished.
Your personal information
For how we handle personal information, see our Privacy Policy: https://diggermate.com.au/privacy-policy-au/